Frequently Asked Questions
Discover everything you need to know about our olfactory world and luxury services.
How should I store my Serge Lutens fragrance?
To preserve the integrity of your fragrance, we recommend storing the bottle in its original box, away from direct sunlight, heat, and humidity.
What is the difference between the 'Collection Noire' and 'Gratte-ciel'?
Collection Noire features our iconic rectangular bottles, while the Gratte-ciel collection is housed in taller, architectural bottles representing our most exclusive and complex compositions.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Delivery typically takes 3-5 business days for domestic orders and 7-10 business days for international destinations.
Can I return a fragrance if I have opened the seal?
For hygiene and safety reasons, we only accept returns of unopened products in their original cellophane packaging within 14 days of receipt.
Are Serge Lutens products tested on animals?
No, Serge Lutens does not test any of its products or ingredients on animals, nor do we delegate this task to others, in compliance with international regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.